What is the role of the university ombudsperson?
The ombudsperson ensures that every member of the university is treated fairly and equitably. They accompany people who feel that they have been victims of injustice or discrimination by a university representative. They provide you with advice on how to assert your rights and defend your interests or point of view, and help to obtain answers from the university. They intervene, where necessary, to find solutions and avoid bottlenecks.
More broadly, the ombudsperson makes recommendations to university authorities to improve the mainstreaming of the rights of the university community. They help to promote the values of fairness and justice, to combat indifference and the culture of silence, and to educate students on their rights and duties as citizens.
When to contact the ombudsperson?
When you encounter a situation in your university activities that seems unfair, you need to try and find a solution with the individuals and services concerned. If the conflict continues, contact the university ombudsperson. This recourse does not replace the usual remedies (administrative or judicial). If judicial recourse is already underway, the ombudsperson can no longer intervene.
Here are some examples of situations in which the ombudsperson can intervene:
- Issues with your line management
- Difficulties with a mobility or traineeship programme
- Disagreement over exam marks
Additional resources
Useful documents and resources
- Internal or external links to more information
Frequently asked questions (FAQ)
- Link to answer to FAQ question